PetSmart at 160 Wadsworth Boulevard in Lakewood, Colorado

Customer Reviews about PetSmart

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  Incompetent. I only tried to use PetSmart because my pup needed a cut ASAP (its HOT out and her fur is so long) and every other groomer was booked like 3 weeks out. I made an appointment online for 6 pm. They close at 9 pm. The day of I get a call from the groomer asking if I can bring my dog in early (um, I have a job, there's a reason I booked the appointment at a time that was convenient for me.) I accommodated THEM and show up a 1/2 hour early. When I told them I wanted them to cut all of her hair, not just her eyes and toes, the groomer goes "Oh, NO NO NO I don't have time for that. I have this other dog in here". um, okay. I should have left right there, but I needed the hair out of her eyes. I asked how long it would take, and they said about 3 hours (what?) but okay so I left and planned my night for three hours. An hour later they call me and tell me she'll be ready in 15 minutes. I asked for more time and they go "well as long as you're here by like 8", when they originally told me 8:30. I get there and they had only cut her toes [very short], and then basically shaved her nose. There was NO style or shape to what they had done, and she did not look attractive at all. She looked like a fluffy poodle. I'd post a picture but I immediately cut around her head and mouth, myself, to even it out. I'm so upset I even considered at Petsmart, where they have no regard for the customer. I should have found a reputable neighborhood groomer in the first place. Never again. I already made her fix-up appointment with someone more expensive. I know it will be worth it.
  June 04, 2017

  by Nicole Heylmun

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